Delivery Information
Free UK delivery
We offer free delivery on all orders to mainland UK (excluding Northern Ireland, Isle of Man, Isle of Wight, Channel Islands and Scottish Highlands).
From Order
Due to the made-to-order nature of our products, we work to delivery times 10-14 business days from the moment an order is placed. We currently only ship from our rural workshop to mainland UK, however, if you are further afield and would like to make a purchase, please contact us and we can quote for the additional cost of shipping to your location.
Small to Medium Parcels
For small to medium sized products (up to to 30kg) we primarily use the delivery services of DPD or Parcel Force.
Pallet Service
For large products greater than 30kg or 1.5m in length we used one of our preferred local partners that operate a dedicated courier service nationwide. This option provides drop off only at your location. As the items will be wrapped and loaded on a pallet prior to delivery they cannot be manoeuvred into your property and so will be left in a mutually convenient place such as a carpark, driveway or garage if access with a pallet truck is possible. If there is potential difficulty with delivery please contact a member of our team to discuss your specific delivery requirements as we would be happy to help where we can. Contact us either via email or by calling if you have any queries or concerns.
Returns
As we are a small company and we make to order, unfortunately we can’t accept cancellations or offer a full refund on any orders after 14 days of the order being placed or for items already posted/delivered. Please ensure all details are correct before placing your order, and that you are happy with size and colour.
Products available to purchase from the website can be cancelled, partially refunded or returned within the 14 day period. Requests to do so must be made in writing via email to hello@themodernrustic.co.uk. Any cancellations or returns within the 14 day period will be subject to a 20% return fee, plus the cost of delivery (if already booked and/or delivered), plus the cost of the return delivery plus any other reasonable costs accrued by The Modern Rustic. Any returns must be repacked securely, using the original protective packaging where possible, to avoid any damage in transit.
Bespoke pieces not available on the website are non-refundable.
We carefully check and wrap each piece by hand, ourselves, but in the unlikely event you receive a damaged item, please provide a detailed description in writing, with photographs and/or videos of any area(s) that are damaged, within 7 days of receipt. Provided evidence is received within the time frame, we will assess the fault and arrange to repair or replace the item as soon as reasonably possible. We cannot offer any refunds, reimbursements, discounts or compensation as a result.
We cannot offer refunds, reimbursements, discounts or compensation for orders delayed by the following: Any act of nature (such as a natural disaster, flooding, snow etc). Pandemic/War/Other Disaster. Government enforced restrictions/laws. Delivery delays (including those related to stock/material supply). Where a person would be at risk of harm.