Delivery Information
From Order
Due to the made-to-order nature of our products, we work to delivery times 10-14 business days from the moment an order is placed. We currently only ship from our rural workshop to mainland UK, however, if you are further afield and would like to make a purchase, please contact us and we can quote for the additional cost of shipping to your location.
Small to Medium Parcels
For small to medium sized products (up to to 30kg) we primarily use the delivery services of DPD or Parcel Force.
Pallet Service
For large products greater than 30kg or 1.5m in length we used one of our preferred local partners that operate a dedicated courier service nationwide. This option provides drop off only at your location. As the items will be wrapped and loaded on a pallet prior to delivery they cannot be manoeuvred into your property and so will be left in a mutually convenient place such as a carpark, driveway or garage if access with a pallet truck is possible. If there is potential difficulty with delivery please contact a member of our team to discuss your specific delivery requirements as we would be happy to help where we can. Contact us either via email or by calling if you have any queries or concerns.
Returns
With our no quibble returns policy, if you are not 100% happy with your order you can return it within 30 days. Please be aware any return costs are covered by the customer.
To make a return, simply follow these steps:
1. Request a return form by contacting us. Once received, print off and complete.
2. Repack the items securely, using the original protective packaging where possible, to avoid any damage in transit. Please make sure to include the completed return form inside.
3. Once it's ready to go, book your preferred delivery service then send the parcel back to our workshop at the address provide on the return form.
4. As soon as your order is back with us and undamaged, we will promptly issue the refund.
